While your customers can edit their subscriptions in their Account Portal, your team can also manage their subscriptions on their behalf within Smartrr.
Navigate to Subscriptions in the left-hand menu. You can search for the particular subscription you are looking for by the customer’s email address or subscription ID number:
Once you’ve located the subscription you’d like to manage, click on the three dots on the far right-hand side of the page to navigate into the subscription’s details:
Once inside the subscription details, you’ll be able to take a variety of actions including:
- Cancel a customer’s subscription
- Pause a subscription
- Reactivate a paused subscription
- Add/remove products from a subscription
- Adjust pricing of items within a subscription
- Adjust price of shipping on a subscription
- Add/remove discount codes
- Change shipping address
