Learn how to add a discount to your customer’s subscription post–transaction.
🔔 Note: Smartrr uses Shopify’s native discount code generator. If you’ve already created a discount code you can skip to the bottom of this page.
If you don’t already have a discount code created, navigate to Discounts in your Shopify admin left-hand menu and follow their instructions for creating discount codes.
Within Shopify, you can specify if you want the discount code to be applied to one-time purchases, subscription purchases, or both. You can also specify if you would like the code to apply to all subscription products, subscription products in a specific collection, or only to specific subscription products:
You are also able to restrict usage of discount codes on subscriptions to be for the first payment only, for X number of payments, or to all recurring subscription payments.
If you already have a discount code created…
Within the Smartrr app, navigate to Subscriptions in the left-hand menu. You can quickly search for the customer’s subscription by email, name or subscription ID.
Once you’ve located the subscription you’d like to manage, click on the three dots on the far right-hand side of the page, then click View Subscription Details.
On the right-hand side under Active Discounts you can enter your code into the field and click Apply.
Your customer is also able to add discount codes to their subscriptions within their Account Portal.