Showing your customer where they can access their account to self-manage their subscriptions.
While each brand’s storefront will have a different layout, below are some helpful tips to share with customers to help them navigate to their Account Portal.
Note: Smartrr subscription management is hosted on your Shopify customer account page. This means there isn’t a separate subscription portal for users, and all their account information can be found in one place ✅
Often times, brands will have an icon that represents their icon portal in their navigation bar or menu, or they will list it out directly as “Account”:
If a customer is on your website, this will be the easiest way for them to get to their account page.
Another great way to link customers to their account is via email and SMS notifications. Within these notifications, you can include a link that will take a customer directly to their account page:
https://[YOUR-SHOPIFY-STORE-URL].myshopify.com/account
* Be sure to replace [YOUR-SHOPIFY-STORE-URL] with your Shopify store url.
If this is the first time a customer has ordered from your brand and they do not already have a customer account, they will need to create an account during or post-purchase in order to be able to manage their subscriptions moving forward.
If the customer is creating a new account post-subscription purchase, they should be sure to use the same email address to create the account as they did while placing their subscription order.